Shipping policy
Thanks for shopping with Pix on Pads! Because every mouse pad is custom-made to order, here's exactly what to expect from the time you place your order to the time it lands on your desk.
Where We Ship
We currently ship within the United States only, including all 50 states.
Shipping Costs
- Orders under $100: Shipping is calculated at checkout based on your address and the size of your order.
- Orders $100 and over: Ship free, automatically applied at checkout.
Production Time
Every mouse pad is printed and assembled to order. Please allow 2 business days for production before your order ships.
Business days are Monday through Friday, excluding U.S. federal holidays.
Shipping Methods & Transit Time
Once your order leaves our facility, it ships via USPS Ground Advantage or USPS Priority Mail, depending on customer selection at checkout.
Estimated transit times after production (based on official USPS estimates):
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 2–3 business days
Order Tracking
Once your order ships, you'll receive a confirmation email with a USPS tracking number so you can follow it from our door to yours.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped, and re-shipping costs for incorrect addresses are the customer's responsibility.
Lost or Delayed Packages
USPS occasionally experiences delays outside of our control. If your tracking hasn't updated in more than 7 business days, reach out to us and we'll help track it down or work with you on a resolution.
Questions?
Email us at support@pixonpads.com and we'll get back to you within 1 business day.