Refund & Return Policy

We at Pix on Pads believe in the quality of the custom mouse pads we produce. If you're not satisfied with your order for any reason, we accept returns within 30 days of delivery.

Who Is Protected

This policy covers Pix on Pads products purchased directly from our store by the original consumer, shipped within the United States.

Return Window

You have 30 days from the date of delivery to start a return. After 30 days, items are no longer eligible for return or refund.

Condition Requirements

Returned items must be in new condition: unused, unwashed, and free of wear. Items that have been used, machine washed or dried, or damaged due to accident, misuse, alterations, or usage not in accordance with product care instructions are not eligible for a refund.

How to Return an Item

1. Email us at support@pixonpads.com within 30 days of delivery with your order number and the reason for your return. For damaged or defective items, please include photos of the issue so we can make it right quickly.
2. Mail the item back to the return address we provide. Customers are responsible for return shipping costs and for choosing a carrier. We recommend using a tracked shipping method, as we cannot issue refunds for return shipments that are lost in transit. We charge no restocking fees.
3. Once we receive and inspect the item, we'll confirm your refund by email.

Damaged or Defective Products

If your item arrives damaged, defective, or not as described, we'll make it right at no cost to you — with a full refund or, if you prefer, a replacement of the same item. We photograph each item before shipping to help us assess claims quickly. In many defect cases we can resolve your claim from photos alone; our team will let you know if returning the item is required. If we do ask you to return a defective item, we will cover the return shipping — you will never pay to return an item when the error is ours.

Exchanges

We do not offer exchanges for a different product, size, or design. If you'd like a different item, simply return your original order for a refund and place a new order.

Refunds

Refunds are issued to your original payment method. We process refunds within 7 days of confirming your return. Note that it can take your bank several additional business days to post the refund to your account. If you have not received your refund within a week of our refund confirmation email, please double-check your statement and then contact us at support@pixonpads.com.