Refund policy
We at Pix on Pads believe in the quality of the custom mouse pads we produce and provide replacements or refunds to our customers if our product does not meet the claimed quality standards.
After 30 days from the date of delivery, the item received by the customer is exempt from refunds and exchanges.
Pix on Pads reserves the right to deny any return, refund, or exchange.
Who Is Protected
This policy covers only Pix on Pads products purchased directly from our store by the original consumer.
What Is Eligible for a Replacement or Refund
An item is eligible for a replacement or refund only if it meets one or more of the following conditions:
- The item arrived damaged or defective
- The item contains a production error on our part, including an incorrect size, incorrect image, or visible print defects
- The item received does not match what was ordered or is not as described on our website
Eligible claims must be submitted within 30 days of delivery as described below.
What Is Not Eligible
This policy does not cover any Pix on Pads product that was damaged due to accident, misuse, abuse, machine washing or drying, usage not in accordance with product specifications and care instructions, natural or personal disaster, or unauthorized alterations or modifications.
This policy also does not cover print results attributable to customer-provided artwork, including incorrect images or incorrectly cropped images uploaded at the time of order.
The following are not eligible for return, replacement, or refund under any circumstances:
- Change of mind or buyer's remorse
- Items that have been used, washed, or show signs of wear
- Errors in customer-provided artwork or order details submitted at checkout
Damaged or Defective Products
We will replace any item that is defective, damaged on arrival, or not as described on our website. Please email photos of the item to support@pixonpads.com within 30 days of delivery, along with your order number and a description of the issue. Our team will assess the damage or defect and take corrective action at no cost to you. Keep in mind that we photograph each item before shipping. Damaged or defective products are eligible for replacement or refund. Returning the original item is not required.
Returns
Because our mouse pads are custom-printed with customer-provided images, they are not eligible for return.
Refund Processing Times
It takes several business days for banks to process refunds issued by merchants. If you have not received your refund within a week of our refund confirmation email, please double-check your statement and contact us at support@pixonpads.com.